The State of Intangibles Measurement - KPI’s Are An Imperfect Answer

In the industrial economy, we had lots of ways of measuring our work. It was a mostly physical process so we could literally see what was going on. Our financial systems were built around this industrial model and we could also put dollar values on products as they progressed through factories and machines, converting raw materials into finished goods.

The shift to a knowledge economy has changed that. A lot of the value created today happens inside peoples’ heads or their computers. This is the case in service and technology businesses but even in manufacturing settings where it is the process, not the product, that creates so much of the value. Read more

Dangerous Metrics for Universities

This editorial in the New York Times by Brent Staples highlights a problem with the misuse of student test scores. It seems that student scores on the SAT and ACT are used with regularity by two influential constituencies: the college-rating guides and Read more