New Superpowers – Emerging Frontiers for Process

This week I have been talking about structural capital–the superpower of today’s organization. And process is one of the most important and least understood in terms of its importance and its sustained value to an organization.

Most internal processes in today’s organizations already have been automated to one degree or other. There are software programs for accounting, enterprise resource management, risk management, human resources management, performance management, and many, many others. That doesn’t mean that this automation is complete. Quite to the contrary, companies at every level still have a multitude of opportunities to standardize, automate and optimize most internal processes in today’s organizations.

And there are also new horizons where automation has only just begun: backward through the supply chain and forward in customer-facing systems. Read more

Program on Relationship Capital Risks this Friday

Mary Adams hosts the monthly call of the Intangible Asset Finance Society on the first Friday of every month. This month’s call on Friday, April 3rd at 12 noon EDT is entitled: IMPOSING PERFORMANCE (BEHAVIOR) REQUIREMENTS ON A COMMERCIAL PARTNER:

Cadbury Schweppes, Kellogg, Mattel – all iconic firms whose products, cash flows, and reputations have been sullied by their business partners through ethical breaches including melamine in milk, salmonella in peanut butter, and lead paint. Read more