We talk about intangible capital a lot. We even wrote a book on it. But we know that a lot of people think that IC is a very abstract concept. It’s not. It’s at the very heart of how you create value for your customers and get paid for it.
Your company already has extensive knowledge. The question is how you package this knowledge in a tangible form that has economic value. In order to understand your business as a knowledge business the best place to start is with your revenue line. What does it say there? What do the bills to your customers or clients say? Are you selling them a knowledge product, a physical product, a service, or the time of your employees? Read more