IT Management is Really IC Management

January 5, 2010 by · Comments Off 

The KNOW Network just declared IT Departments Fail to Deliver Value based on a global survey of IT executives by Axios Systems. Here are a few of the data points they cite:

  • 57% believe their systems do not deliver the value expected by the business
  • 64% are unable to provide the business with real-time quantifiable metrics demonstrating the value of their services
  • 39% believe that business decision-makers still do not understand the value IT brings to the business.

The reason that IT management is so hard is that it is so closely tied to IC management. And companies are doing an even worse job with IC than they are with IT. Read more